Refund Policy
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1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Lyxtherokhimia through our website lyxtherokhimia.ddd.
2. Company Information
Company Name: Lyxtherokhimia
Address: Bush Inn Mall 364 Riccarton Road, Upper Riccarton, Christchurch 8042, New Zealand
Email: askuse@lyxtherokhimia.world
Phone: +6433412251
3. Your Rights Under New Zealand Consumer Law
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, you have statutory rights that cannot be excluded. This policy works alongside your legal rights, not instead of them.
Consumer Guarantees Act 1993: Products must be of acceptable quality, fit for purpose, and match their description. If a product fails to meet these guarantees, you may be entitled to a remedy including repair, replacement, or refund.
Fair Trading Act 1986: We must not mislead or deceive consumers, and all product claims must be accurate and substantiated.
4. Return Period
You may return products within 14 days of receiving the product, provided that:
- The product is unused and in its original condition
- The product is in its original packaging
- All labels and tags are intact
- The product has not been damaged or altered
5. Return Process
5.1 Initiating a Return
To initiate a return, please contact us within the return period:
- Email: askuse@lyxtherokhimia.world
- Phone: +6433412251
Please provide your order number and reason for return. We will provide you with return instructions and a return authorization number.
5.2 Return Shipping
Unless the product is defective or we made an error, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method for returns.
5.3 Return Address
Return products to:
Lyxtherokhimia
Bush Inn Mall 364 Riccarton Road
Upper Riccarton, Christchurch 8042
New Zealand
6. Refund Process
6.1 Refund Eligibility
Refunds will be processed for eligible returns once we have received and inspected the returned product. Refunds may be issued in the following circumstances:
- Product is defective or damaged upon arrival
- Wrong product was shipped
- Product does not match the description
- Return within the 14-day period and meets return conditions
6.2 Refund Processing Time
Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.
6.3 Refund Amount
The refund amount will include the product price paid, excluding:
- Original shipping costs (unless the product was defective or we made an error)
- Return shipping costs
- Any handling fees
7. Non-Refundable Items
The following items are not eligible for return or refund:
- Products that have been used or opened (unless defective)
- Products that have been damaged due to misuse or negligence
- Products returned after the 14-day return period
- Products without proof of purchase
8. Defective Products
If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the defect if possible.
9. Exchanges
We do not currently offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
10. Cancellation
You may cancel your order before it is shipped. Once an order has been shipped, our standard return policy applies. To cancel an order, please contact us as soon as possible.
11. Consumer Rights Under New Zealand Law
This policy does not limit or exclude your statutory rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. Your rights include:
- Acceptable Quality: Products must be safe, durable, and free from defects
- Fit for Purpose: Products must be suitable for their intended use
- Match Description: Products must match any description or sample provided
- Reasonable Price: If price is not agreed, you must pay a reasonable price
If a product fails to meet these guarantees, you may be entitled to:
- Repair or replacement (if the failure can be remedied)
- Refund (if the failure is substantial or cannot be remedied)
- Compensation for any reasonably foreseeable loss or damage
These rights apply regardless of any warranty or guarantee period and cannot be excluded by contract.
12. International Returns
For international orders, return shipping costs and customs duties are the responsibility of the customer. We recommend checking with your local customs office regarding return procedures.
13. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Email: askuse@lyxtherokhimia.world
Phone: +6433412251
Address: Bush Inn Mall 364 Riccarton Road, Upper Riccarton, Christchurch 8042, New Zealand
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.