Privacy Policy

Last updated:

1. Introduction

Lyxtherokhimia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lyxtherokhimia.world and use our services.

2. Data Controller

Under the Privacy Act 2020, Lyxtherokhimia is the data controller responsible for your personal information.

Company Name: Lyxtherokhimia

Registered Address: Bush Inn Mall 364 Riccarton Road, Upper Riccarton, Christchurch 8042, New Zealand

Email: askuse@lyxtherokhimia.world

Phone: +6433412251

Privacy Officer: For privacy-related inquiries, please contact us using the details above.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

Name
Email address
Message content (if provided)
IP address
Browser type and version
Device information
Usage data and website interactions

3.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

4. How We Use Your Information

We use the collected information for the following purposes:

To process and respond to your inquiries and orders
To communicate with you about your orders and our services
To improve our website and services
To analyze website usage and trends
To ensure website security and prevent fraud
To comply with legal obligations

5. Legal Basis for Processing

Under the Privacy Act 2020 (New Zealand), we process your personal information based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities
Contractual necessity: To fulfill our contractual obligations to you under the Consumer Guarantees Act 1993
Legal obligation: To comply with applicable New Zealand laws and regulations, including tax and accounting requirements
Legitimate interests: For our legitimate business interests, such as website security, fraud prevention, and service improvement, provided these do not override your privacy rights

For users located in the European Economic Area (EEA), we also comply with GDPR requirements and process data based on similar legal grounds.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property
In connection with a business transfer or merger

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by New Zealand law. Specifically:

Order information: Retained for 7 years in accordance with New Zealand tax and accounting requirements (Tax Administration Act 1994)
Marketing communications: Retained until you opt-out or withdraw consent, or until we determine the information is no longer needed
Website analytics: Retained for up to 26 months, after which data is anonymised or deleted
Customer service records: Retained for 2 years after the last interaction

When personal information is no longer needed, we will securely delete or anonymise it in accordance with our data retention schedule.

8. Your Rights Under Privacy Act 2020

Under the Privacy Act 2020 (New Zealand), you have the following rights:

Right to access: Request access to your personal information we hold about you
Right to correction: Request correction of inaccurate, incomplete, or misleading personal information
Right to be informed: Be informed about the collection, use, and disclosure of your personal information
Right to object: Object to the use of your personal information for direct marketing purposes
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

For users in the European Economic Area (EEA), you also have additional rights under GDPR including the right to erasure, data portability, and restriction of processing.

To exercise any of these rights, please contact us at askuse@lyxtherokhimia.world. We will respond to your request within 20 working days as required by the Privacy Act 2020.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure server infrastructure
Regular security assessments
Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: askuse@lyxtherokhimia.world

Phone: +6433412251

Address: Bush Inn Mall 364 Riccarton Road, Upper Riccarton, Christchurch 8042, New Zealand

14. Complaints and Supervisory Authorities

14.1 New Zealand

If you believe we have breached the Privacy Act 2020 or have concerns about how we handle your personal information, you have the right to make a complaint to the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

14.2 European Economic Area

If you are located in the European Economic Area (EEA) and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.